Member Spotlight
Kirsty Pryer
Calico, 27 High Street, Cromarty, IV11 8YR
01381 600580
www.cali.co.uk
Calico was set up in 1994 in Cromarty when dial up internet services were the norm. Calico was one of the first to set up ‘free’ internet web and email services in Scotland, with Ecosse.net. The company prides itself on being innovative and adaptable. They have shown this with the changes it has made as technology has changed over the years.
Kirsty Pryer joined from college in 1998. On New Year’s Eve 2004 she and three other employees bought out Calico and Kirsty now heads up the team– although often people mistake her role in the company.
Calico’s main business is in domain names registration, website hosting and email hosting. But it is not limited to these areas, and also provides online backup and anti spam services. They also manage servers for a few clients. They are able to do this because 13 years ago they invested heavily in getting a fibre connection put in which gives them a high speed uncontended broadband connection.
The team members pride themselves on their friendly helpdesk and support service. The personal touch and the quality of this is their unique selling point. Customers are on first name terms with the team and they keep in contact with the same person whilst the problem is being resolved. The personal service means that when customers move abroad they often keep dealing with Calico, so the company now has customers in Australia, Africa and Europe as well as plenty in England. Their long customer retention proves the value of their customer service and their low staff turnover means that their employees are happy too.
